What is your cancellation policy?
All activities on this website follow a 48-hour cancellation policy. Cancel at least 48 hours before your scheduled start time for a full refund. Cancellations made less than 48 hours before the start time are charged 100%, except when weather prevents an affected snorkeling activity and rebooking is not possible, a qualifying cruise disruption prevents attendance, or Skylork Ltd approves an illness refund.
What if my cruise ship changes itinerary or cannot dock?
We offer a full refund if your ship changes itinerary or cannot dock and this prevents you from attending your booked activity. Let us know as soon as possible and share your booking details and the cruise line’s notice.
Can I get a refund if I am sick?
Please contact us promptly if you are unwell, and do not join a water activity while sick. Within the 48-hour cancellation window, refunds for illness are at the discretion of Skylork Ltd and are not automatic. Cancellations made at least 48 hours ahead follow our standard full-refund policy.
Why is there a 48-hour cancellation window?
We have limited spaces each day. Your booking reserves a place that we cannot sell to another guest. Last-minute cancellations often leave too little time to refill that space, so please plan responsibly and notify us as early as possible.
Weather and operating conditions
If Skylork determines that weather does not permit a snorkeling activity to operate safely, we will first try to move your booking to another suitable time. If rebooking is not possible during your remaining time in Antigua, we will issue a full refund for the affected snorkeling activity. A weather forecast alone does not cancel a booking; please wait for the operator’s decision.
Responsible participation
Please act responsibly and avoid alcohol before snorkeling. Arrive sober, ready to swim and able to follow the safety briefing. Do not schedule an alcohol-tasting experience before a snorkeling activity. Tell your guide if you feel unwell or unable to participate safely.
Prices and availability
FareHarbor displays the current dates, availability and price for the option you select. Review the total, taxes and any additional charges before completing payment.
A tour description is not a live inventory guarantee. A space is not reserved merely by opening the calendar or sending an enquiry; follow the booking confirmation process.
Participation requirements
Scooter Snorkeling requires swimming ability and confidence in open water. Review the recommended age range and ask the team about any exception in advance. Other activities have their own requirements.
Tell us about any concern that may affect participation before reserving. A private guide, scooter or flotation vest does not remove the need to meet the activity requirements.
How to cancel or report a disruption
Contact Skylork promptly with your booking name, confirmation reference, activity and date. For a ship disruption, include the itinerary change or docking notice. If you booked through a third party, also contact that provider so the cancellation can be processed through the original booking channel.